Customer Service (CSR) - Mandarin + English

Location Malaysia
Discipline Call Centre
Job reference 174185
Salary 5500.0
Consultant name Payal Soni
Contact email [email protected]
Contact name Payal Soni
Contact email [email protected]
Customer Service Representative (Mandarin)

Job Responsibilities:
  • Receive customers by phone/email/online chat: actively and promptly handle customer business needs/conduct follow-up actions to customers;
  • Work closely with cross-department teams to ensure the smooth progress of customers' daily business needs and promote the resolution of problems in a timely manner;
  • Good service etiquette and skills to provide customers with quality services
 
Job Requirements:
  • College degree or above, proficiency in listening, speaking, reading and writing in Thai, English or Chinese
  • Customer-oriented, proactive and responsible, with strong communication skills and affinity
  • Working hours: Monday-Friday 9:00 to 18:00 (local time)