Customer Ops

Location
Discipline Call Centre
Job reference 174181
Salary 5150.0
Consultant name Muhammad Farid Bin Mohd Nor
Contact email [email protected]
Contact no. +6017-9433155
Contact name Muhammad Farid Bin Mohd Nor
Contact email [email protected]
Contact no. +6017-9433155
Customer Ops

Location: Sunway Geo
Salary: RM2,500-RM5000 (Based on Experience)

Job Descriptions
  • Order Issues Resolution, Amendments, Cancellations, Rush orders, Disputes
  • Facilitate and monitor deliveries, loading orders/scheduling, Update customers on delivery schedule
  • Export Documentations Coordination with Trade Agents
  • Assist Supply with inventory management
  • Billing/Invoicing/Letter of Credit Vetting
  • Cash Collection, Manage Credit, Overdue chasers
  • Customer Feedback & Complaints, Satisfaction
  • Manage Customer Records, Customer Master Data, Manual Pricing update
  • Liaising with Indirect Tax, Legal and Trade Compliance on trade related issue
  • Reporting of performance
  • To process MDM request from business in GSAP
  • To set up new Customer, Plant and material account
  • To amend Customer, Plant and material account
  • To block Customer, Plant and material account
  • Know Your Customer (KYC) due diligence Checks) – Screening via Portal
  • Process other Customer Master – Customer Account Assignment