Customer Ops

Order Issues Resolution, Amendments, Cancellations, Rush orders, Disputes

Facilitate and monitor deliveries, loading orders/scheduling, Update customers on delivery schedule

Export Documentations Coordination with Trade Agents

Assist Supply with inventory management

Billing/Invoicing/Letter of Credit Vetting

Cash Collection, Manage Credit, Overdue chasers

Customer Feedback & Complaints, Satisfaction

Manage Customer Records, Customer Master Data, Manual Pricing update

Liaising with Indirect Tax, Legal and Trade Compliance on trade related issue

Reporting of performance

To process MDM request from business in GSAP

To set up new Customer, Plant and material account

To amend Customer, Plant and material account

To block Customer, Plant and material account

Know Your Customer (KYC) due diligence Checks) – Screening via Portal

Process other Customer Master – Customer Account Assignment