Customer Ops
Location: Sunway
Salary: RM6,400
Job description
- Order Fulfillment (Process customer orders)
- Order Issues Resolution, Amendments, Cancellations, Rush orders, Disputes
- Facilitate and monitor deliveries, loading orders/scheduling, Update customers on delivery schedule
- Export Documentations Coordination with Trade Agents
- Assist Supply with inventory management
- Billing/Invoicing/Letter of Credit Vetting
- Cash Collection, Manage Credit, Overdues chasers
- Customer Feedback & Complaints, Satisfaction
- Manage Customer Records, Customer Master Data, Manual Pricing update
- Liaising with Indirect Tax, Legal and Trade Compliance on trade related issue
- Reporting of performance
- To process MDM request from business in GSAP
- To set up new Customer, Plant and material account
- To amend Customer, Plant and material account
- To block Customer, Plant and material account
- Know Your Customer (KYC) due diligence Checks) – Screening via Portal
- To monitor all request
- Process other Customer Master – Customer Account assignment
Kogiila Vaani (Abby)
Recruitment Consultant