CS Agent e-commerce Native Korean + Eng B2

Location Malaysia
Discipline Call Centre
Job reference 177313
Salary 9500.0
Consultant name Ajin Kim
Contact email [email protected]
Contact no. +603-7666 7888
Contact name Ajin Kim
Contact email [email protected]
Contact no. +603-7666 7888

CS Agent e-commerce Native Korean + Eng B2

Remuneration: RM9500 (basic) + RM200 (Housing) + RM300 (KPI)
Work Location: KL Sentral
Work Hour: 9am - 6pm (Mon - Fri)

Job Expectations:

  • Understand customer enquiries related to their hotel bookings and respond via applicable channels: email, and chat
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Making outbound calls to the hotel in urgent cases
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language


Skills Required:

  • High school in any discipline with 0 - 1 year customer service experience Excellent command over Excellent communication skills and strong command over the local language/ language off support in the region
  • Excellent Customer Service Skills.