CRM Administrator

Location Malaysia
Discipline Call Centre
Job reference 177380
Salary 10000.0
Consultant name Chin Shiao Wei
Contact email [email protected]
Contact no. 03 - 7666 7888
Contact name Chin Shiao Wei
Contact email [email protected]
Contact no. 03 - 7666 7888

CRM Administrator

Salary; RM10,000

Responsibilities:

  • Oversee and enhance CRM for optimal data capture, processing, and use aligned with business goals. Continuously refine the CRM infrastructure to support sales and marketing.
  • Ensure database accuracy and integrity, implementing data segmentation to improve targeted marketing efforts.
  • Develop and execute personalized campaigns tailored to customer segments by behavior, preferences, and lifecycle stage
  • Analyze customer data to identify trends and provide actionable insights to support sales and marketing improvements.
  • Coordinate with marketing, sales, and customer support to create cohesive strategies that boost engagement and retention.
  • Manage and execute multi-channel campaigns (email, push notifications, in-app messaging) to reach the right audience effectively

Requirements:
  • Minimum of 2 years of CRM management experience within the financial services or Forex industries.
  • Proficiency in CRM, along with experience in other financial and Forex-focused CRM platforms.
  • Previous experience in FX business is a must.
  • Previous experience in FXBO CRM is a plus.
  • Excellent written and verbal communication skills in English.
  • Strong problem-solving skills and data-oriented.
  • Proactive and self-driven.
  • Excellent analytical skills.
  • Requires a specific forex industry background.
  • Benchmark salary: Open for negotiation.