Credit and Collection Manager
Purpose of the position
- Locally manage the outbound credit management and billing functions and collection activities for the country cluster.
- Locally manage the outbound credit management and billing functions and collection activities for the country cluster.
- Deliver class leading debtor performance and cash collection targets. Achieving consistent year on year DS0 reduction and fully maximising business cash flow.
- Work in partnership with country business and Finance and Controlling (FiCo) in alignment with Linde Global Services-Manila (LGS-M) to ensure country inputs and strategies are shared for benefit extraction and establishing future direction.
- Ensures effective processes are in place and provides clear direction in the credit management cycle through the use of levers such as Dunning /Use of Telecredit (or similar/replacement system) /Charging of overdue interest to drive consistency of performances to deliver KPI and SLA while reducing cost to collect.
- Develop overall cluster business awareness of debtor and cash-flow performance, training other functions and attending cross functional meetings.
Principal responsibilities
- Sets clear performance objectives in delivering on financial and non-financial targets that include year on year 050 reduction, smoothing of debtors curve, reduced aged and bad debt exposure.
- Sets clear performance objectives in delivering on financial and non-financial targets that include year on year 050 reduction, smoothing of debtors curve, reduced aged and bad debt exposure.
- Reporting of Debtor breakdown / Cost per payment collected.
- Reporting against the 050 targets for the individual business units including debtor breakdown and cost per collection and provides steering and corrective action as appropriate.
- Lead best practice in credit management, taking inputs from team, region and wider business industry and progressively leads business changes to achieve class leading cash flow performance.
- Drive comprehensive analysis to understand trends and together with country, develop innovative ideas to improve services to customer and enhance collection strategies in a fair way of handling customers.
- Defines credit management policy and ensures business compliance.
- Where required, customer visit should be made to build good customer relationships or resolve critical disputes.
- Develop staff through coaching, training and personal development plans to contribute effectively within the business and to ensure business continuity and succession planning.
- Develop staff through coaching, training and personal development plans to contribute effectively within the business and to ensure business continuity and succession planning.
- Report progress with the functional area according to global and regional KPl's.
- Promote corporate values of the company.
- Ensure staff and suppliers act in accordance with all appropriate safety legislation and guidelines.
- Performs any other tasks/assignments/projects related to the Credit Management/ CCC Department that may become necessary as deemed fit by department strategy and/or Management.
Key interfaces
Within Country Cluster
- Credit Management team is managed effectively- able to deliver agreed KPl's and Service Levels.
- Credit Management team is managed effectively- able to deliver agreed KPl's and Service Levels.
- Fully establishes a co-ordinated LGS-M/Region credit policy & processes to help drive the required services to internal and external customers.
- Drives the business and team in terms of debtor and cash flow. Sets joint targets and works in partnership to achieve targets.
- Produces and circulates reports on progress against KPls, able to produce clear interpretation of data and presents information trends etc.
- Conducts or participates in cross-functional meetings to discuss important updates and issues in overall credit management improvement.
- Manages complex debt management and account structures. Takes decisions to help prevent aged debts and developed aligned payment plans.
- Educates business on the value of cash flow and credit management operation to ensure that risks and exposures of business are minimised by driving better control over customer credit management with relevant parties through understanding and proper implementation
- Works with the business at senior levels to ensure credit management strategies and target compliance are implemented, tracked and achieved with feedback obtained on their effectiveness.
Within the Shared Services & Regional Teams
- Works with LGS-M, Regional Sales & Marketing and FiCo to ensure Global/Regional/Country KPl's requirements are met and effectively reported.
- Works with LGS-M, Regional Sales & Marketing and FiCo to ensure Global/Regional/Country KPl's requirements are met and effectively reported.
- Work with the respective Sales / CAM /Commercial teams to understand greater opportunities to progressively improve cash flow and reduce aged debt.
- Share experiences / implementation activities that will help positively shape objectives and results delivery.
- Understanding of external competitors credit management & and commercial approaches.
- Understanding of external competitors credit management & and commercial approaches.
- Leading industry credit management behaviours.
- Comprehension of external customer perception of credit control and application.
Required key skills (functional/technical)
- Excellent Credit Management/Finance experience - proven delivery of results, root cause reduction and optimisation strategies
- Excellent Credit Management/Finance experience - proven delivery of results, root cause reduction and optimisation strategies
- Excellent negotiation skills especially with complex customers at senior management level.
- Superior Commercial knowledge: understands the commercial fr financial implications of Commercial /Pricing / Sales Support and Credit Management strategies and assesses how to effectively lead the delivery of targets.
- Strong analytical skills: knows precisely what data to gather, directs data gathering effort fr develops set of recommendations
- Superior results focus with ability to track and monitor progress against plan.
- Excellent influencing and facilitation skills, experience in managing cross functional groups.
- People and team management: ability to lead and motivate a team and work with globally/regionally diverse teams.
- Highly effective Project Management skills.
Required qualifications/experience
- >5 years + experience in Customer Service/Credit Management ,Finance , Commercial, Sales , Marketing or other related roles.
- >5 years + experience in Customer Service/Credit Management ,Finance , Commercial, Sales , Marketing or other related roles.
- Excellent understanding of the business, ideally with an in-depth knowledge of Customer Service and Credit Management Operations / Commercial / Sales Support/ Billing and OTC processes.
- Experience in leading change successfully required.