CogniLogiX Interaction Analytics Business Analyst (BA)
Location - Kuala Lumpur (Business Location) /India Any Location
Primary responsibilities
Utilize the speech analytics platform (Nexidia Interaction Analytics experience preferred) to derive insights and create reports/analysis for business teams’ consumption
Consulting for query building using Boolean and temporal logic to deliver the foundation for analysis to client’s agreed objectives
Perform analysis of query results in line with business objectives to develop business cases
Compile analysis results and create presentations
Conduct weekly/monthly status meetings with accounts teams
Conduct Associate Training/ workshops
Experience - Mandatory
At least 2 – 3 years of experience working on projects that involves the analysis of specific business areas and the presentation of results and recommendations. Evidence of your inquisitive disposition and its application in your current role
Language Must - Mandarin and English
Desirable
Customer contact, ideally through working in contact centers. Additionally, you would benefit from experience in the development and delivery of training programs, project management and providing support to internal contacts.
Required skills and attributes
Ability to rapidly assimilate new technologies and teach yourself
Demonstrated excellent analytical, creative and problem solving skills
Strong business acumen
An enquiring mind, curiosity and desire to understand ‘why’
Tenacity; you keep to plan despite delay, opposition or diversion
Listening skills, specifically around structured call listening
Interpersonal skills enabling you to operate effectively at all levels; you build strong relationships both in person and when working remotely
Demonstrate ability to handle stressful situations and remain calm
You are highly organized and experienced at producing project documentation
Excellent communication skills: formal and informal, one to one, one too many and across all organizational levels
Well-developed presentation skills
Qualification to degree level or equivalent
The role demands exceptional analytical skills combined with finely tuned interpersonal and technical skills. Also essential is the ability to effectively manage rapidly changing priorities and challenges calmly and effectively. You will be a member of a developing team and may be required to fill in for other team members as necessary - A willingness to work outside of your comfort zone is therefore required.
Contact Brian for more info