CogniLogiX Interaction Analytics Business Analyst (BA)

Location Klang
Discipline
Job reference 162927
Salary 5000.0
Contact name Jescinta Kumari Joseph
CogniLogiX Interaction Analytics Business Analyst (BA)
Location - Kuala Lumpur (Business Location) /India Any Location

Primary responsibilities
 
  • Utilize the speech analytics platform (Nexidia Interaction Analytics experience preferred) to derive insights and create reports/analysis for business teams’ consumption
  • Consulting for query building using Boolean and temporal logic to deliver the foundation for analysis to client’s agreed objectives
  • Perform analysis of query results in line with business objectives to develop business cases
  • Compile analysis results and create presentations
  • Conduct weekly/monthly status meetings with accounts teams
  • Conduct Associate Training/ workshops


Experience - Mandatory
 

At least 2 – 3 years of experience working on projects that involves the analysis of specific business areas and the presentation of results and recommendations. Evidence of your inquisitive disposition and its application in your current role

 

Language Must - Mandarin and English

 

Desirable
 

Customer contact, ideally through working in contact centers. Additionally, you would benefit from experience in the development and delivery of training programs, project management and providing support to internal contacts.

 

Required skills and attributes
 

  • Ability to rapidly assimilate new technologies and teach yourself
  • Demonstrated excellent analytical, creative and problem solving skills
  • Strong business acumen
  • An enquiring mind, curiosity and desire to understand ‘why’
  • Tenacity; you keep to plan despite delay, opposition or diversion
  • Listening skills, specifically around structured call listening
  • Interpersonal skills enabling you to operate effectively at all levels; you build strong relationships both in person and when working remotely
  • Demonstrate ability to handle stressful situations and remain calm
  • You are highly organized and experienced at producing project documentation
  • Excellent communication skills: formal and informal, one to one, one too many and across all organizational levels
  • Well-developed presentation skills
  • Qualification to degree level or equivalent


The role demands exceptional analytical skills combined with finely tuned interpersonal and technical skills. Also essential is the ability to effectively manage rapidly changing priorities and challenges calmly and effectively. You will be a member of a developing team and may be required to fill in for other team members as necessary - A willingness to work outside of your comfort zone is therefore required.

Contact Brian for more info