Client Solution Specialist - Vietnamese
Executes and predefined cadence against an identified target list of SMB Technical Decision makers/Influencers, utilizing a standardized messaging strategy for a single product/solution in order to identify and qualify potential leads
Responsibilities
- Activity – Executes structured multi-channel (call, email, social) outreach cadence, high volume 80+ daily
- Target audience – Targets predefined list of client or Accenture sourced prospects, including decision influencers, limited business decision makers
- Messaging – Delivers Client/Accenture defined reason for call talk track, designed for consistent repeatable execution
- Product/Offering focus – Focuses on Single offering specific to target audience
- Qualification/Sales Stage – 0-10%: responsible for lead/opportunity generation, limited BANT or up to full BANT qualification
- Deliverable – Produces Qualified lead/opportunity record in target CRM, may include scheduled meeting or other follow up expectation
Education – Bachelor’s Degree Required
- Experience – Sales and/or marketing experience is preferred
- Languages – Specific languages may be required
- Tools/Systems – Fluency with basic productivity tools (Outlook, O365,Web Conferencing tools) and experience using CRM systems strongly preferred
Critical Competencies
- Communication Skills – Strong written and verbal communications skills and use of professional business language
- Sales Skills – Consistently executes core messaging strategy, can navigate to decision makers, and establish clear next steps
- Industry Knowledge – Basic understanding target industry, able to deliver provided messaging on client solutions
- Busines Operations – Able to accurately document call outcomes/notes, and record qualification criteria
- Goal Metrics, KPIs, Success Measures
Goal Metrics:
- Qualified Leads, Appointments Set, Event Registrations, List Coverage/Cadence Completion
- KPIs: Activities (# of calls, emails, social touches), Talk Time, Connection Rate, Meaningful Conversations, Qualification Rate, Call Execution Scores