Client Solution Specialist - Vietnemese

Discipline Call Centre / Help Desk
Job reference 163519
Salary 5500.0
Consultant name Zeeyoun Kim
Contact email [email protected]
Contact no. 03-20870000
Contact name Monica Zeeyoun Kim

Client Solution Specialist - Vietnamese

Executes and predefined cadence against an identified target list of SMB Technical Decision makers/Influencers, utilizing a standardized messaging strategy for a single product/solution in order to identify and qualify potential leads


  • Activity – Executes structured multi-channel (call, email, social) outreach cadence, high volume 80+ daily
  • Target audience – Targets predefined list of client or Accenture sourced prospects, including decision influencers, limited business decision makers
  • Messaging – Delivers Client/Accenture defined reason for call talk track, designed for consistent repeatable execution
  • Product/Offering focus – Focuses on Single offering specific to target audience
  • Qualification/Sales Stage – 0-10%: responsible for lead/opportunity generation, limited BANT or up to full BANT qualification
  • Deliverable – Produces Qualified lead/opportunity record in target CRM, may include scheduled meeting or other follow up expectation

Education – Bachelor’s Degree Required

  • Experience – Sales and/or marketing experience is preferred
  • Languages – Specific languages may be required
  • Tools/Systems – Fluency with basic productivity tools (Outlook, O365,Web Conferencing tools) and experience using CRM systems strongly preferred

Critical Competencies

  • Communication Skills – Strong written and verbal communications skills and use of professional business language
  • Sales Skills – Consistently executes core messaging strategy, can navigate to decision makers, and establish clear next steps
  • Industry Knowledge – Basic understanding target industry, able to deliver provided messaging on client solutions
  • Busines Operations – Able to accurately document call outcomes/notes, and record qualification criteria    
  • Goal Metrics, KPIs, Success Measures

Goal Metrics:

  • Qualified Leads, Appointments Set, Event Registrations, List Coverage/Cadence Completion
  • KPIs: Activities (# of calls, emails, social touches), Talk Time, Connection Rate, Meaningful Conversations, Qualification Rate, Call Execution Scores