Client Solution Specialist - Vietnamese
Executes and predefined cadence against an identified target list of SMB Technical Decision makers/Influencers, utilizing a standardized messaging strategy for a single product/solution in order to identify and qualify potential leads
Responsibilities
Activity – Executes structured multi-channel (call, email, social) outreach cadence, high volume 80+ daily
Target audience – Targets predefined list of client or Accenture sourced prospects, including decision influencers, limited business decision makers
Messaging – Delivers Client/Accenture defined reason for call talk track, designed for consistent repeatable execution
Product/Offering focus – Focuses on Single offering specific to target audience
Qualification/Sales Stage – 0-10%: responsible for lead/opportunity generation, limited BANT or up to full BANT qualification
Deliverable – Produces Qualified lead/opportunity record in target CRM, may include scheduled meeting or other follow up expectation
Education – Bachelor’s Degree Required
Experience – Sales and/or marketing experience is preferred
Languages – Specific languages may be required
Tools/Systems – Fluency with basic productivity tools (Outlook, O365,Web Conferencing tools) and experience using CRM systems strongly preferred
Critical Competencies
Communication Skills – Strong written and verbal communications skills and use of professional business language
Sales Skills – Consistently executes core messaging strategy, can navigate to decision makers, and establish clear next steps
Industry Knowledge – Basic understanding target industry, able to deliver provided messaging on client solutions
Busines Operations – Able to accurately document call outcomes/notes, and record qualification criteria
Goal Metrics, KPIs, Success Measures
Goal Metrics:
Qualified Leads, Appointments Set, Event Registrations, List Coverage/Cadence Completion
KPIs: Activities (# of calls, emails, social touches), Talk Time, Connection Rate, Meaningful Conversations, Qualification Rate, Call Execution Scores