Chat Support - September 2022 intake
Salary: RM3300 - RM3700 (Basic) + RM500 (Complexity Allowance)
Location: NU Tower
DUTIES AND RESPONSIBILITIES:
Candidates fluent in Mandarin + English preferred as role requires candidate to deal with Mandarin + English speaking clients.
Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner following the processes
Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Requirements:
Min 1-2 years of customer service experience
Bachelor Degree or Diploma with min 1 year of call center experience
Able to work in 24/7 rotational shifts
Benefits : Annual Leave + Medical Benefits + Complexity allowance
Tentative onboarding date : 14th September 2022
Contact Suresh for more info