Chat Support - September 2022 intake

Location Malaysia
Discipline Call Centre / Help Desk
Job reference 164984
Salary 3500.0
Consultant name Sureshkumar A/l Rajan
Contact email [email protected]
Contact no. 03-20870000
Contact name Sureshkumar A/l Rajan
Contact email [email protected]
Contact no. 03-20870000
Chat Support - September 2022 intake

Salary: RM3300 - RM3700 (Basic) + RM500 (Complexity Allowance)
Location: NU Tower


DUTIES AND RESPONSIBILITIES:


Candidates fluent in Mandarin + English preferred as role requires candidate to deal with Mandarin + English speaking clients.
 
  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Requirements: 
  • Min 1-2 years of customer service experience
  • Bachelor Degree or Diploma with min 1 year of call center experience

Able to work in 24/7 rotational shifts
Benefits : Annual Leave + Medical Benefits + Complexity allowance
Tentative onboarding date : 14th September 2022

Contact Suresh for more info