Basic salary: RM5500-6000
Working location: KL,Malaysia
Working Hours:
During probation, Monday- Friday
After the probation, weekend work will likely be required
Subject to review on weekends working in accordance with business needs
Job description:
- Work closely with Sales & Customer facing teams to complete thorough CDD & KYC/KYB reviews to seamlessly onboard business customers
- Manage workload productively within agreed SLAs, adhere to approved policies and maintain best practices
- Verify KYC/KYB documents, ownership structures, payment flows, and UBO information
- Conduct clear and consistent periodic account reviews of existing client’s information for ongoing KYC purposes
- Ensure that KYC/KYB and CDD quality standards and controls are always observed, support a culture of continuous improvement
- Accurately record information in systems and raise any anomalies or errors
- Establish and maintain effective relationships within the team and relevant stakeholders.
- Provide guidance to customer facing teams with regards to the onboarding policies
- Communicate with clients via phone, email or chat - where needed - to facilitate a positive customer onboarding experience
Candidate Profile:
- Working knowledge of KYC & CDD regulations and processes
- Demonstrable analytical and problem-solving skills, excellent attention to detail
- Proactive, organized and highly efficient - able to work independently through periods of high volumes
- Ability to balance commercial drivers and risk management
- Excellent written and verbal communication skills
- High responsiveness, collaboration & team orientated ethics
- Positive, flexible, and keen to continue learning and improving
- Work from office minimum 5 days per week/ in line with business requirements
Qualifications
- Minimum 2 years of customer onboarding experience, preferably in Fintech or payment services
- Ideally degree educated/equivalent professional qualifications
- Business level English proficiency - CEFR >C2
- Mandarin or additional European languages considered a bonus!
- Experience & qualifications could be offset by demonstrable capability to upskill quickly / being the right candidate "fit"