Overview of Position
As a Customer Service agent, you will be responsible for providing quick, accurate, and friendly service to customers via phone, email, or chat. You will work on multiple tools, tasks and adhoc requests as operationally required to meet the team performance metrics.
Essential Functions
Provide quick, accurate, and friendly service to customers via video calls
Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
Medical interpreters are welcome and would be preferred, since job role is similar.
Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
Build lasting relationships with customers, and other team members
Be reliable, be on time and come in as scheduled.
Critical Skills
Outstanding written and oral communication skills in English along with Cantonese
Ability to navigate through computer programs and email with ease
Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
