Call Centre Consultant

Location Petaling Jaya
Discipline Call Centre / Help Desk
Job reference 163080
Salary 2800.0
Consultant name Wan Shalin Shahirah binti Mohd Saupi
Contact email [email protected]
Contact no. 03-20870000
Contact name Wan Shalin Shahirah Binti Mohd Saupi
Call Centre Consultant

Requirements
  1. At least a Diploma in any Science field (eg. Nursing/Bio-Medical/Nutrition, etc.) OR
  2. At least 2 year(s) of working experience in Medical/Healthcare/Frontline Customer Service.
  3. Computer literate.
  4. Fluent in English & Mandarin in both spoken & written is a MUST as role requires to deal with Mandarin speaking patients & to handle Email/Facebook/Live Chats inquiries.
  5. Interpersonal skills & telephone etiquette.
  6. Speed learner.
  7. Able to start work immediately would be an added advantage.
  8. No shift is required.

Job Responsibilities
  1. Tele-consultations
  2. Handling incoming calls
  3. Appointment scheduling, tracking & confirmation
  4. Sending bulk SMS reminders
  5. Handling emails/Facebook/Live Chat inquiries
  6. Follow up calls
  7. Occasionally support frontline

Additional Information
  • If glasses are needed, required to replace them with contact lens.
  • With high team spirit; able to travel occasionally to support other centers when necessary.
  • No smoking/vaping.
  • Any exposed tattoo must be covered.
  • Must be fully vaccinated.
  • Benefits including incentives, etc, upon confirmation
Contact Shalin for more info