Call Centre Consultant

Location Petaling Jaya
Discipline Operations
Job reference 163080
Salary 2800.0
Contact name Wan Shalin Shahirah Binti Mohd Saupi

Call Centre Consultant

Requirements

  1. At least a Diploma in any Science field (eg. Nursing/Bio-Medical/Nutrition, etc.) OR

  2. At least 2 year(s) of working experience in Medical/Healthcare/Frontline Customer Service.

  3. Computer literate.

  4. Fluent in English & Mandarin in both spoken & written is a MUST as role requires to deal with Mandarin speaking patients & to handle Email/Facebook/Live Chats inquiries.

  5. Interpersonal skills & telephone etiquette.

  6. Speed learner.

  7. Able to start work immediately would be an added advantage.

  8. No shift is required.


Job Responsibilities

  1. Tele-consultations

  2. Handling incoming calls

  3. Appointment scheduling, tracking & confirmation

  4. Sending bulk SMS reminders

  5. Handling emails/Facebook/Live Chat inquiries

  6. Follow up calls

  7. Occasionally support frontline


Additional Information

  • If glasses are needed, required to replace them with contact lens.

  • With high team spirit; able to travel occasionally to support other centers when necessary.

  • No smoking/vaping.

  • Any exposed tattoo must be covered.

  • Must be fully vaccinated.

  • Benefits including incentives, etc, upon confirmation

Contact Shalin for more info