Admin Supervisor

Location Malaysia
Discipline Admin / Office Support
Job reference 161524
Salary 0.0
Consultant name Fazelawati Binti Khainuddin
Contact email [email protected]
Contact no. 03-20870000
Contact name Fazelawati Khainuddin
Admin Supervisor

Location: KL


  • Provide constructive and visible leadership as part of the extended management team of the Claims Team
  • Manage team resources through planning and leveraging the available talent to optimise team performance
  • Working to engage staff in order to create a dynamic and agreeable working environment at all levels, leading the team and the processes towards continuous progression while supporting the change journey
  • People development and performance management through active coaching, clear and constructive feedback and an open management style.
  • Proactively optimizing the unit’s workflows to achieve set targets.
  • Assisting the Team Manager in organizing and monitoring the work flow to ensure agreed deadlines are met and evaluate feasibility during the day.
  • Helping effectively handle the administration process: liaising with the Regional Operations Manager about any identified gaps or improvements and proactively contributing to the solution
  • Assisting the quality team in monitoring the quality of the Administration Team
  • Foster a fruitful collaboration and coordination with Admin responsibles across the IO Platforms
  • Coordinate with other Teams Leaders to achieve the fixed turnaround time for Customer Services.
  • Training of new colleagues providing appropriate guidance.

  • Proficient in written and spoken Business English and Dutch
  • Knowledge of Microsoft Office and proprietary IT applications.
  • Understanding of the claims process and the related systems.
  • Excellent organizational skills in order to plan, prioritise and coordinate tasks in an efficient way.
  • Ability to connect with people and build strong relationships
  • Diligent work approach required to ensure accuracy across the own deliveries and those of the team.
  • Proactive character with customer focus and strong problem solving capabilities
  • Ability to anticipate potential bottle necks, inefficiencies or technical issues that might affect our customers and contribute to the design of the resolution.
  • Leader attitude, ability to provide constructive feedback, to support the excellence of the team as a union and to foster a fruitful collaboration.
  • Ability to provide coaching and training to individuals
  • Good operational business awareness, including understanding the impact of change management
  • Skilled decision-maker: Ability to exercise judgment and make effective decisions.
  • Self-confident and engaged to challenge the status quo
  • At least 12 months of Cigna experience
  • Affinity to leadership – no previous leadership experience required.