Account Coordinator

Job Title: Account Management - Account Coordinator

Job Description: FINANCE ASSOCIATE, OTC


ABOUT US
Our Client - A  leading mobile technology in South East Asia that currently looking for Account Coordinator. You'll play a crucial role in our mission to deliver exceptional experiences to our customers and partners. You'll work closely with our diverse network of drivers, restaurants, merchants, and users to ensure smooth operations and unparalleled service. From managing accounts and resolving issues to optimizing processes and fostering relationships, you'll be the driving force behind our success in every market we serve.

To perform this role well, the candidate needs to have strong communication capabilities, attention to detail, ability to create and follow processes, data analysis capabilities and a track record of exceeding expectations.

Job Purpose
● The position will be reporting to the Manager and shall be responsible for supporting OTC related activities.
● Key accountabilities include ensuring service delivery in accordance with SLAs/KPIs and accuracy of data management.
● Provides support to the team in line with Finance SSC strategy.

Key Responsibilities / Day-to-Day Activities
● Provide support to the Accounts Receivable in delivering a professional and consistent service to stakeholders in resolving inquiries related to Accounts Receivable function and enhance the effectiveness of the Accounts Receivable
● Ensure high-quality Invoicing and Cash Application procedures
● Perform various tasks related to Accounts Receivable transaction processing, including investigation, resolution and escalation of issues in a timely manner
● Generate periodical performance reporting to ensure adherence to Service Level Agreements and monitoring of Key Performance Indicators
● Ensure compliance to key controls within the Accounts Receivable processes
● Assist in identifying and support changes in systems and processes
● Collaborate with business/finance to improve processes as needed
● Provide support for any Invoicing / Cash Application automation as needed
● Ad hoc assignment

Qualifications
● Bachelor Degree in Finance/Accounting and/or Professional Qualification (ACCA/CIMA/CPA)
● Knowledgeable on Accounts Receivable processes
● Ability to multi-task, attention to details and work under pressure
● Good analytical skills
● Able to articulate clearly in both written and spoken English & Mandarin
● Advance Excel / Google Application knowledge
● Overall experience 1 - 3 years and/or Fresh Graduate