Mobility Customer Support Korean Speaker
Salary: RM7,800
Summary of Responsibilities
Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
Demonstrates ownership of every customer interaction to achieve successful first timeresolution on all contacts.
Works with multiple technology applications and features to resolve customer contacts.
Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
To exceed customers expectation in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.
Requirements
Good in both time management & people development skills
MS Office operating and typing skills
Interpersonal skills
Problem Solving skills
Telephone etiquettes
Able to work on weekends and rotational shift
Willing to work in Shift rotates (24 hours)
Able to work on weekends and public holidays
Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic
Working Hours
Mon to Sun, 5 days in a week (Each shift consists of 9.5 working hours and inclusive of 1 hourlunch and 30 minutes for break)
Staff Benefit
Work Permit provided
Annual leave (12 days) / Sick leave (14 days)
Shuttle van pick up from nearest LRT station
Medical & Life insurance
2 weeks free company accommodation provided
One way flight ticket to Malaysia / Pick up service from airport
Opening Malaysian bank account
Property agent introduction
Career growth- Stage: Customer Service Executive > Senior Customer Service Executive >Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
IJP – Internal job program. Opportunity to transfer or promote to any internal department(Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
Send your resume to [email protected]