Executive - Customer Service - Korean (Mobility)

Location Selangor
Job reference 166829
Salary 7800.0
Consultant name Anna En Khi Tsoi
Contact email [email protected]
Contact no. 03-20870000
Contact name Anna En Khi Tsoi
Mobility Customer Support Korean Speaker

Salary: RM7,800

Summary of Responsibilities
  • Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
  • Demonstrates ownership of every customer interaction to achieve successful first timeresolution on all contacts.
  • Works with multiple technology applications and features to resolve customer contacts.
  • Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

  • Good in both time management & people development skills
  • MS Office operating and typing skills
  • Interpersonal skills
  • Problem Solving skills
  • Telephone etiquettes
  • Able to work on weekends and rotational shift
  • Willing to work in Shift rotates (24 hours)
  • Able to work on weekends and public holidays
  • Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic

Working Hours
  • Mon to Sun, 5 days in a week (Each shift consists of 9.5 working hours and inclusive of 1 hourlunch and 30 minutes for break)

Staff Benefit
  • Work Permit provided
  • Annual leave (12 days) / Sick leave (14 days)
  • Shuttle van pick up from nearest LRT station
  • Medical & Life insurance
  • 2 weeks free company accommodation provided
  • One way flight ticket to Malaysia / Pick up service from airport
  • Opening Malaysian bank account
  • Property agent introduction
  • Career growth- Stage: Customer Service Executive > Senior Customer Service Executive >Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
  • IJP – Internal job program. Opportunity to transfer or promote to any internal department(Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
Send your resume to [email protected]