Subject Matter Expert – F&A

Location Klang, Selangor
Discipline Call Centre / Help Desk
Job reference 160956
Salary 0.0
Contact name Jescinta Kumari Joseph
Contact email

Subject Matter Expert - F&A

Experience: 3-5 Years in BPO
Academics: B.Com/M.Com/MBA/ICWA/CA
Candidate should have experience in PTP Helpdesk/Contact Center ( AP & Procurement Helpdesk via Calls, Emails & Chat) with transition experience preferred

Responsibilities:

  • Should be part of transition/KA team

  • Ensure to cover all the topics as part of KA plan

  • Share the feedback EOD everyday with the Operations team (TL/SDM) & learnings

  • Document the learnings/SOP and get the SOPs reviewed with the TLs

  • Handling day to day Calls/emails/chat in PTP Helpdesk

  • Ensure to respond to calls/emails/chats with appropriate solution within the timeframe

  • Peer reviews of transactions completed

  • Propose potential improvement opportunities

  • Assist team members in completing their daily assignments

  • Identify compliance and/or training challenges

Skills:

  • Experience of end to end PTP Cycle (From Sourcing to Settlement/Payments)

  • Should have done atleast 1 to 2 PTP transitions

  • Excellent Verbal & Written Communication

  • Knowledge on SAP Application Preferred

  • Customer Focused attitude

  • Good Analytical Skills

  • Should be flexible for any shift

  • Should be ready to work in a 24/7 environment