Sales Support Specialist

Location Malaysia
Discipline Sales & Marketing
Job reference 164505
Salary 4000.0
Consultant name Jeyalakshmi Santhanam
Contact email [email protected]
Contact no. 03-20870000
Contact name Jeyalakshmi Santhanam
Contact email [email protected]
Contact no. 03-20870000

Sales - Sales Support Specialist
Petaling Jaya (First Avenue)

About the Role

We are looking for a responsible self-starter who can take on day to day responsibilities with little supervision. As a Regional Sales Support Specialist, you would be assisting the team to manage daily tasks as well as optimize, automate and log our processes. Through your time with us, you will acquire invaluable skills in sales analytics, forecasting sales revenue based on market insights, a deeper understanding of the Salesforce interface, and end to end Sales Operations processes.

Your day to day responsibilities could include:

1. Sales Operations

  • Create and maintain Salesforce dashboards and reports for Sales Team to use
  • Investigate and resolve Salesforce operational issues for Sales Team users
  • Work with Sales Teams to ensure that all Country digital and fleet campaigns are accurately recorded and tagged in Salesforce
  • Work with Regional Sales Operations Team to roll out new solutions to improve the efficiency of Sales Operations processes in Country, including Salesforce implementation projects etc
  • Work with Regional Sales Operations Team to catalogue end-to-end Sales Operations processes (selling to billing to revenue recognition), and suggest improvements to streamline processes.

2. Finance Operations

  • Support the Finance Operations Team to aggregate monthly transaction revenue, prepare billing data for invoicing and handle adhoc billing requests,
  • Investigate and resolve billing related queries from Sales Teams and internal stakeholders
  • Create new Oracle Billing profiles for new customers
  • Calculate sales incentives that will be paid quarterly to sales teams


  • Only for candidates who are available for the time period
  • Keen interest to learn about the digital advertising sales in the Grab ecosystem
  • Independent self starter with a ‘can-learn, can-do’ attitude
  • Any undergraduate in Marketing, Finance, Business, Humanities, Arts & Social Science, or any relevant courses (Don’t be afraid to try!)
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) or Google (Docs, Sheets, Slides)