IT Service Desk Agent (Korean Speaker)
APPLY NOW!! Local Malaysian or Native Korean Speaker can apply
1) Goal of position (Why was this position created?)
Provide the reliable service of IT Service Desk
This position was created to migrate the IT service desk role from Korea to the Shared Service Center Asia /Pacific in Malaysia.
2) Formal prerequisites for the position (e.g. training, experience, education etc.)
Fluent Korean and English skills (verbal and written), intercultural knowledge, good communication skills
Conceptional knowledge of ITSM and IT processes (i.e Demand / Incident / Problem management)
Customer focused mindset
Experience of similar position of duty
3) Tasks (Description of main tasks)
Ticket handling (Open tickets as 1st contact, assign tickets to 2nd level support)
Client environment(HW,SW) trouble shooting
PC setup support by remote operation
PC/iPhone repair arrangement
Administration of Active Role Server for User account, Group and Distribution List.
Remote Access Support
MPS System operation(Print, Scan, Copy, FAX & EPsoft solution installation), Multi-Functional Printer operation by remote.
Non-MPS device (Kyocera, Zebra device) 1st contact support and assign tickets to 2nd level
Meeting room environment 1st contact support and assign tickets to 2nd level
PC-Off system technical support, assign ticket to 2nd level
User guide support for the use of ServiceNOW User Portal(USS)
Resource management in Outlook
MS TEAMs & Skype client & device operation support.
Software assignment by SCCM.(include HANGUL sw)
Network issue(Speed, LAN, WAN connection, Guest WiFi) trouble shooting, qip system operation
Customer Portal support -
Log on issue support on several systems(SAP, Concur, SuccessFactor, Schaeffler Plus One, etc.)
General client support (Windows10 / Office 365 / MS Environment)
Mobile integration support
User manual creation and maintenance
Support the creation of IT operational manual
IT asset management
Data/report creation support for IT report
Support IT Korea members for global/regional IT project implementation
In addition to the duties listed above, the position holder must carry out tasks assigned by his/her superior that are essentially related to his/her duties.