Customer Service Representative - Japanese

Discipline Call Centre / Help Desk
Job reference 160840
Salary 0.0
Contact name Yu Akiyama
Contact email [email protected]
Contact no. +60320870000


Job Responsibilities:

  • Handle pre and post reservation inquiries by phone and e-mail

  • Modify, change and/or cancel existing reservation

  • Act as a liaison between guest and hotel to arrange special request/to resolve complaint

Job Requirements:

  • Excellent communication skill in both Japanese & English. Japanese close to native level.

  • Independent & customer friendly

  • Able to demonstrate conflict resolution, negotiation and de-escalation skills

  • Flexible with working schedule

Working Location: G – Tower (Near to Ampang Park LRT Station)

Working Days: 5 days per week (Monday – Saturday) including weekend & public holiday

Working Hours:
Operations Hours: 8 a.m. to 10 p.m.
Shift rotational basis – 8 hours per day