Customer Service Executive (Live Chats & Email Support)

Location Malaysia
Discipline Call Centre / Help Desk
Job reference Customer Service Executive (Live Chats & Email Support)_Archana
Salary 2200
Consultant email marketing@manpower.com.my

Customer Service Executive(Live Chats & Email Support)​

Location: Bangsar South

Responsibilities

  • Solve a minimum of 60 new contacts every working day

  • Achieve a minimum 90% Customer Satisfaction Score and pass our QA audit with a maximum 0.5% Error Rate on a weekly basis

  • Maintain a First Response Time at below 7.8 hours

Requirements

  • Good communication skills in written and spoken English (Able to read and write Traditional Chinese and/or Bahasa Malaysia/Indonesia will be an added advantage)

  • Min six months of relevant professional experience, preferably as a first responder, incident responder, customer service, or customer relations

  • A real passion for helping others and crafting customer service experiences that exceed users’ expectations

  • Ability to troubleshoot problems and find speedy resolutions

  • Skilled at handling multiple issues at once to efficiently prioritise and solve a large number of inquiries

  • Passionate about great customer experience

  • Calm and collected - You will stay calm and can be the rock for those who come to us when they need help

  • Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need

  • Goal-oriented - You will do what it takes to achieve the critical metrics in providing a high quality of customer experience towards our customers

  • Willing to learn - You love learning how things work and you’re always looking for ways to innovate. You enjoy testing different strategies and tracking the results

  • Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front-lines of a highly visible, fast-growing brand

  • Able to work over the weekend or public holidays

Click on "APPLY NOW" to apply for the position. Only shortlisted candidates would be contacted.