CS Agent - Ticket Team

• Deliver personalized service via various channels (i.e. calls, emails, chat, social media) related to the customer in an effective and efficient manner.
• Expected to consistently deliver excellent quality service to customers to achieve total customer satisfaction and solicit customers’ feedback and identify trends for improvement actions.
• Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
• Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies, and procedures for the company or department.
• Keep abreast of developments and changes in products, services, policies, and procedures by reading pertinent journals, attending briefing/meetings and courses.