Chat Support – Japanese Speaker

Location Malaysia
Discipline Call Centre / Help Desk
Job reference Chat Support – Japanese Speaker_Rajive
Salary RM7500
Consultant email marketing@manpower.com.my

The Client Service Associate is to help support Facebook’s advertisers worldwide through chat, email, and callbacks.

Duties and Responsibilities

  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs

  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required

  • Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes

  • Ensure all SLAs are met accordingly

  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

  • Provide a high level of professionalism and competent customer service

  • Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes

  • Able to read, write, and speak fluently and spontaneously in both English and,
    for native speakers, in their native language

Click on "Apply Now" to apply for the position. Only shortlisted candidates would be contacted.