Account Manager

Location Malaysia
Discipline Accounting & Finance
Job reference Account Manager_Pooja
Salary RM6000 - RM7000
Consultant email marketing@manpower.com.my

​Account Manager

Location: Kuala Lumpur

Responsibilities

1. Managing large corporate customer life cycle right from kick-off meeting, customer on-boarding,

training, issue contract signature to stable to live and then renewals

• Collect all necessary information and in detail 'what is sold' by sales team to the customers

• Setup and execute kick off / introduction call with the customer after taking over the account

from sales team

• Prepare overall implementation plan along with Product Consultant and define the

implementation schedule

• Access internal and customer readiness for implementation

• Be extremely structured and diligent in managing customer expectations while Clarifying

requirements, priorities, any integrations with customers prior to implementation and plan

• Escalation and resolution of issues, share and track on ETAs as required. Internal escalation of

issues faced by customer

2. Enterprise and Large Customer / stakeholder expectations and relationship management

• Maintain crisp, clear and straight communication with the customer in different phases of

lifecycle

• Responsible to work closely with customers in order to achieve success for the customer

• If needed be present onsite during implementation and or necessary priority meetings

• Keep customer posted about major product release, new features and benefits

3. Follow-up on account growth plan and up-sell opportunities with the customer

• Ensure timely invoicing and payments from accounts being managed, resolution of customer

queries on invoices if any

• Prepare and share internal revenue forecasts. Prepare 12 months account growth plan,

forecasts with customer, and work on the plan to achieve those targets

• Asses impact on revenue, projections in case of churn situation identified with customer.

Manage retention or exit process

4. Monitor and make sure customer usage on platforms

• Weekly and Monthly monitoring of product usage and volume for the account as a health check,

customer behavior, risk analysis and overall account status

• Regular (weekly, monthly, quarterly) meetings with customer side users, decision makers,

influencers and mapping the account health and/or any risks

5. Manage any delays, external dependencies

• Publish detailed analysis internally on churn, and improvement areas

• Internal alerts and get support to retain and renew customer. Prepare and present proposal to

renew customer contracts

Requirements

• Demonstrable Project Management Skills with multiple stakeholder Management

• Excellent written and verbal communication skills

• Prover inter-personal skills during project management

• Analytical and problem solving skills with bias towards decision making

• Ability to work with teams in different geographies

• Experience in project management and IT projects

• eCommerce and Logistics domain is desired

Click on "Apply now" to apply for the position. Only shortlisted candidates would be contacted.