Job Description:
- The position will be reporting to the Finance SSC OTC Process Lead and shall be responsible in supporting (i) OTC AR / (ii) Master Data Management / (iii) Concur claims and fraud checks related activities
- Key accountabilities include ensuring service delivery in accordance to SLAs/KPIs and accuracy of data management.
- Provides support to the team in line with Finance SSC strategy
(i) OTC AR
- Provide support to the Accounts Receivable Team in delivering a professional and consistent service to stakeholders in resolving inquiries related to Accounts Receivable function and enhance the effectiveness of the team.
- Ensure compliance to key controls within the Accounts Receivable Team processes
- Assist in identifying and support changes in systems and processes
- Generate periodical performance reporting to ensure adherence to Service Level Agreements and monitoring of Key Performance Indicators
(ii) Master Data Management
Ensure the following are being executed, including investigation, resolution, and escalation of issues in a timely manner:
- Review Supplier details, Validate Supplier details against supporting, Update specified fields in the MSI, Approve supplier, Documented approved supplier in a GSheet for further actions to be taken by Master Data Management.
- Supporting Master Data Management incl create, update, and maintain master data in Oracle, applicable to vendors, customers, intercompany, bank.
- Ensure proper documentation of changes made to the master data and in compliance to key controls within the master data processes.
- Support the operations in identifying areas for process optimization and performance of quality reviews to ensure adherence to defined policies and procedures.
- Assist in identifying and support changes in systems and processes.
- Monitor related Key Performance Indicators and ensure timely resolution of all related operational performance measurement issues to ensure adherence to Service Level Agreements.
- Back up team members where applicable.
- Ad hoc assignments and additional scope in future.
(iii) Concur Claims and Fraud Checks
- Manage the processing of company expense claims, ensuring all claims comply with company policies and legal regulations.
- Manage the preparation and reconciliation of bank and payment files.
- Leverage AI tools to conduct regular checks on flagged claims to prevent false positives, analyze data and provide actionable insights.
- Act as the primary point of contact for resolving expense-related queries.
- Extract and compile necessary reports as required by stakeholders.